Refund/Cancellation Policy

At Xperlet, we are committed to delivering high-quality digital solutions and maintaining transparent relationships with our clients. This Refund & Cancellation Policy explains the terms regarding project cancellations, payments, and refunds for our services.

1. PROJECT CANCELLATION POLICY

Clients may request project cancellation before the work begins. Cancellation requests must be submitted in writing through email or official communication channels.

Once project development, design, marketing setup, or any service work has started, cancellation terms will depend on the amount of work completed.

2. ADVANCE PAYMENTS

Advance payments are required to confirm projects and reserve development or marketing resources.
Advance payments cover initial planning, research, setup, and project preparation costs.
Once work has started, advance payments are generally non-refundable.

3. REFUND ELIGIBILITY

Refunds may be considered in situations where:

Xperlet is unable to deliver the agreed service due to internal limitations.
A project has not started and cancellation is requested within the applicable timeframe.
Duplicate or incorrect payments have been made.

Refund requests must be reviewed and approved by the Xperlet team.

4. NON-REFUNDABLE SERVICES

The following services are generally non-refundable after work has started:
- Website development and customization
- Website redesign services
- SEO audits and optimization work
- Google Ads and Meta Ads campaign setup
- Social media marketing services
- Content creation and design services
- Branding and creative services
- Domain, hosting, plugins, or third-party service costs

5. WEBSITE DEVELOPMENT CANCELLATION

For website projects:

If cancellation occurs before development begins, refund eligibility will be evaluated based on completed planning and preparation work.
If development has started, payments will be adjusted according to completed milestones and delivered work.
Completed designs, code, or development resources may not be refundable.

6. DIGITAL MARKETING & ADVERTISING SERVICES

For SEO, PPC, and social media marketing services:

Marketing strategy, research, campaign setup, and creative work require dedicated resources.
Payments for completed work, campaign setup, or ongoing monthly services are non-refundable.
Advertising budgets paid directly to platforms such as Google or Meta are subject to their own policies.

7. PROJECT DELAYS & CLIENT RESPONSIBILITIES

Project delays caused by:

Missing content or information
Delayed approvals
Lack of communication
Changes in requirements

do not qualify for refunds. Clients are responsible for providing required materials and feedback on time.

8. CHANGE OF PROJECT REQUIREMENTS

If a client changes the project scope after approval, additional costs may apply. Previously completed work will not be eligible for refunds due to changes in requirements.

9. HOW TO REQUEST A REFUND

To request a refund, contact us with:

Your name and company details
Project information
Reason for refund request
Payment details

Our team will review the request and respond within a reasonable timeframe.

10.POLICY UPDATES

Xperlet reserves the right to update this Refund & Cancellation Policy when necessary. Any changes will be published on this page with the updated revision date.